Privacy Policy

1. Introduction

i-Motion Nigeria Limited (“i-Motion”, “we”, “us”, or “our”) develops and operates mobile applications, websites, digital platforms, and related services.

This Privacy Policy applies to the applications, websites, products, and services operated by i-Motion Nigeria Limited that link to or reference this Privacy Policy (collectively, the “Services”). It specifically covers our primary consumer and enterprise applications, including AllShop, AreaHire, Goldline, MarketBridge, CareOS, and AreaLine, as well as any other i-Motion branded apps that reference this policy.

Because different applications provide different features, certain apps may collect additional information or request specific permissions. When an app requires processing beyond what is described here, we provide clear in-app notices and consent screens describing those practices.

Because i-Motion operates multiple applications with different features, the specific information collected by an individual application may vary depending on the features you use and the permissions you grant.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, how long we retain it, and the choices available to you.

By using any of our Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on the particular Service you use.

2.1 Information You Provide

Depending on the Service, we may collect information you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Username
• Account credentials
• Profile information
• Business information
• Delivery or service information
• Payment and transaction information
• Customer-support communications
• Information submitted through forms
• Documents, images, photographs, or other files you choose to upload
• Information you provide when reporting an issue or contacting us

We only request information that is reasonably necessary for the relevant Service or feature.

2.2 Location Information

Some of our applications may use location information to provide location-based features.

• Approximate location
• Precise location
• GPS information
• Location associated with a service request
• Location used for delivery or ride tracking
• Location used to provide directions or map functionality
• Location used to determine or improve service availability

Certain applications may require location access while the application is in use. Where a feature requires background location access, we will request the relevant operating-system permission.

You can control location permissions through your device settings.

2.3 Camera and Photos

Some Services may allow you to take photographs, scan documents, upload receipts, or submit images.

If you grant camera permission, the relevant application may access your camera to provide the requested feature.

If you select photographs or files from your device, we may process only the content you choose to provide, subject to the permissions and system functionality of your device.

We do not use your camera to continuously monitor you.

2.4 Device and Technical Information

When you use our Services, we may automatically receive certain technical information, including:

• Device model
• Device manufacturer
• Operating system and version
• Application version
• IP address
• Device identifiers where permitted
• Mobile network information
• Language and regional settings
• Time zone
• App configuration
• Crash reports
• Diagnostic information
• Security information
• Date and time of access
• General usage information

This information may be collected automatically through our applications or through third-party services integrated into them.

2.5 Usage Information

We may collect information about how you interact with our Services, including:

• Features accessed
• Screens viewed
• Actions performed
• Session information
• Service requests
• Errors encountered
• Application performance information

We use this information to operate, secure, troubleshoot, and improve our Services.

2.6 Payment and Transaction Information

Certain Services may process payments or financial transactions.

• Transaction reference
• Transaction amount
• Payment status
• Merchant information
• Customer information
• Payment method
• Transaction date and time

Where payments are processed through third-party payment providers, payment information may be processed directly by those providers according to their respective privacy policies.

Unless expressly required for a particular service and clearly disclosed, we do not request or store your card PIN, ATM PIN, banking password, or one-time authentication codes.

3. Information From Third-Party Services

Some of our applications may integrate with third-party services, APIs, platforms, financial institutions, mapping providers, authentication services, analytics providers, or other technology providers.

Depending on the application, these services may provide us with information necessary to deliver the requested functionality.

Examples may include:

• Google Maps and related mapping services
• Google Play Services
• Firebase
• Firebase Analytics
• Firebase Crashlytics
• Payment processors
• Banking or financial APIs
• Authentication providers
• Cloud hosting providers
• Analytics and diagnostic services

The actual third-party services used may differ between applications.

Third-party providers may process information according to their own privacy policies.

4. How We Use Information

We may use information collected through our Services to:

• Create and manage user accounts.
• Provide requested services and features.
• Process transactions.
• Provide location-based functionality.
• Provide delivery, transportation, mapping, or tracking functionality where applicable.
• Verify information.
• Process documents, receipts, images, or other files submitted by users.
• Communicate with users.
• Provide customer support.
• Send service-related notifications.
• Improve our applications and Services.
• Analyze application performance.
• Diagnose crashes and technical problems.
• Detect and prevent fraud.
• Detect abuse and unauthorized activity.
• Maintain the security of our systems.
• Personalize certain features.
• Comply with legal and regulatory obligations.
• Enforce our agreements and policies.
• Protect the rights, safety, and property of i-Motion, our users, and others.

We do not use personal information for purposes incompatible with the purpose for which it was collected without appropriate notice or another lawful basis.

5. Sharing of Information

We do not sell your personal information.

We may share information in the following circumstances.

5.1 Service Providers

We may share information with companies that provide services on our behalf, including:

• Cloud hosting
• Data storage
• Analytics
• Crash reporting
• Customer support
• Authentication
• Payment processing
• Mapping services
• Communications
• Security
• Fraud prevention
• Data processing
• Infrastructure services

These providers receive only the information reasonably necessary to perform their services.

5.2 Financial Institutions and Payment Providers

Where an application provides payment or financial verification functionality, information may be shared with the relevant bank, payment processor, payment gateway, financial institution, or API provider.

The information shared will be limited to what is reasonably necessary for the requested transaction or verification.

5.3 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws.
• Respond to lawful requests from authorities.
• Comply with court orders or legal processes.
• Investigate fraud.
• Investigate security incidents.
• Protect users or the public.
• Protect our rights and property.
• Enforce our terms and agreements.

5.4 Business Transfers

If i-Motion is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable privacy laws.

6. Third-Party SDKs and Technologies

Our applications may contain third-party software development kits (SDKs), APIs, libraries, and technologies.

These technologies may collect information such as device information, diagnostic information, usage information, location information, or other information required to provide their functionality.

Third-party providers may include, depending on the application:

• Google
• Firebase
• Google Maps
• Apple
• Payment providers
• Banking providers
• Cloud infrastructure providers
• Analytics providers
• Crash-reporting providers
• Authentication providers

The specific third-party technologies used by an application may vary.

We are responsible for maintaining appropriate disclosures for the third-party technologies integrated into each application.

7. Cookies and Similar Technologies

Our websites may use cookies and similar technologies to maintain website functionality, remember preferences, understand website usage, improve performance, protect our websites, and analyze traffic.

Our mobile applications may use third-party technologies that perform functions similar to cookies.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Advertising and Tracking

Some i-Motion Services may contain advertising or analytics technologies.

Where an application uses advertising or cross-app or cross-website tracking, we will provide the disclosures and permissions required by applicable law and the relevant app-store platform.

For iOS applications, where required, tracking permission will be requested through Apple’s App Tracking Transparency framework.

The privacy practices of advertising providers may be governed by their own privacy policies.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the Service, security measures may include:

• Encryption during transmission.
• Secure authentication.
• Access controls.
• Restricted employee access.
• Secure cloud infrastructure.
• Monitoring and logging.
• Security testing.
• Backup and recovery procedures.
• Fraud and abuse monitoring.

However, no electronic transmission or storage system is completely secure.

We therefore cannot guarantee that information will always be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• The type of information.
• The purpose for which it was collected.
• The nature of the Service.
• Legal and regulatory requirements.
• Fraud-prevention requirements.
• Dispute resolution.
• Security requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Different applications may have different retention periods depending on their functionality.

11. Account Deletion

If an application allows you to create an account, you may request deletion of your account and associated personal information.

Where available, account deletion may be initiated through the application.

You may also contact us using the contact information provided below.

When we receive a valid deletion request, we will delete the information associated with the account unless we are legally required or legitimately permitted to retain certain information.

Some information may be retained where necessary to:

• Comply with legal obligations.
• Prevent fraud.
• Maintain security.
• Resolve disputes.
• Establish or defend legal claims.
• Comply with financial or regulatory recordkeeping requirements.

Temporary account suspension or deactivation does not constitute account deletion.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of personal information.
• The right to object to certain processing.
• The right to restrict certain processing.
• The right to request a copy of certain information.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant data-protection authority.

To exercise your applicable rights, contact us using the details below.

We may need to verify your identity before completing certain requests.

13. Permissions

Our applications may request operating-system permissions depending on the features they provide.

• Location
• Camera
• Photos
• Files and documents
• Notifications
• Contacts
• Microphone
• Bluetooth
• Local network
• Other device permissions

An application’s requested permissions will depend on its functionality.

We use permissions only for the purposes disclosed to you and permitted by the relevant operating system.

You can manage many permissions through your device settings.

14. Children’s Privacy

Our Services are not generally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Where an application is specifically intended for children or families, we will apply the additional privacy and child-safety requirements applicable to that Service.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

15. International Data Processing

i-Motion Nigeria Limited operates from Nigeria, but some of our technology and service providers may operate in other countries.

As a result, your information may be processed or stored outside Nigeria.

Where required, we take reasonable measures to ensure that international transfers and processing comply with applicable privacy and data-protection requirements.

16. Links to Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users through our Services, websites, email, or another appropriate method.

The “Last Updated” date at the beginning of this Privacy Policy indicates when this policy was most recently revised.

18. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

19. Application-Specific Privacy Information

Because i-Motion operates multiple applications, the information collected by each application may differ. The following notes summarize app-specific practices for major i-Motion apps.

• MarketBridge — a commerce and marketplace platform. MarketBridge may collect information needed to list products and complete transactions (product listings, seller and buyer profiles, shipping addresses, order history, and payment/transaction metadata). Payment details are processed by third-party payment providers and may be subject to their privacy policies. Public content such as product listings, seller ratings, and reviews may be visible to other users.
• CareOS — a care and services platform. CareOS may collect profile information, appointment and scheduling data, health-related preferences or care notes you voluntarily provide, and communications between service providers and users. CareOS may request camera, photo, and location permissions to support telehealth, remote assessments, or in-person service delivery. Sensitive health-related information will only be collected and processed with explicit consent where required and in accordance with applicable law.
• AreaLine — a logistics, delivery, and tracking platform. AreaLine may collect precise location data, trip/delivery history, driver and vehicle metadata, timestamps, delivery instructions, and communications necessary to coordinate and track deliveries. Location data may be used to provide real-time tracking and route optimization and may be collected while the app is in use or, where disclosed, in the background.
• Other i-Motion apps (AllShop, AreaHire, Goldline, etc.) — each app may request permissions and collect data appropriate to its functionality (for example, AllShop may collect commerce and transaction details; AreaHire may collect ride and driver data). Users should review the in-app privacy notices for details specific to each application.
• Civic Eye — Civic Eye collects incident reports, location metadata, photos, timestamps, and optional user notes submitted for civic issues. Submitted reports may be shared with public authorities or partner organizations where necessary to resolve the issue or where you explicitly opt to share. Civic Eye may request location and camera/photo permissions to enable accurate reporting and evidence uploads. Publicly visible reports will not include unnecessary personal data unless you include it in the report. We process Civic Eye data in accordance with user selections, local moderation practices, and applicable law.

Where an application’s data practices differ materially from the general practices described in this Privacy Policy, the application will provide additional disclosures, consent prompts, and settings to manage those features. If you have any questions about a particular app's practices, contact us at the privacy contact listed below.

i-Motion Nigeria Limited

Effective Date: August 12, 2026

Last Updated: August 12, 2026